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Traveling? Let FWCCU Know!

If you intend to use your FWCCU debit or credit card while you are traveling, be sure to notify the Credit Union about your travel plans.

Fort Worth City Credit Union has a fraud protection service that “learns” your normal card transaction locations and behavior and flags potentially suspicious transactions until we can verify that you, the cardholder, or an authorized user, initiated the transaction.  We also have a fraud protection service that analyzes and pinpoints countries and merchants that have high occurrences of fraud. To better protect our members, we then block transactions that are initiated in those countries and by those merchants.

If you are going to be traveling, especially outside of the United States, and would like to use your Fort Worth City Credit Union Debit Card or Fort Worth Proud Visa Credit Card, please contact Card Services (available 24/7) at 1-855-578-5797, and they will temporarily notate your card for the timeframe in which you will be traveling.

If you do receive a call that an alert has been placed on your card, please call Card Services or the Credit Union as soon as possible. (While phishing scams often use this as a way to obtain your personal information, the Credit Union can verify the validity of the phone call. The call will also clearly state "Fort Worth City Credit Union," and will provide a case number, which you will need to enter when calling back.) We will need you to verify the transactions before removing the alert. Our fraud protection service will call from and ask you to call back the following numbers: 1- 877-253-8964 or 1-877-273-5901 (Spanish).
 
Click HERE for Frequently Asked Questions (FAQs) about what to do if you think your card has been lost, stolen, or compromised.

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